About NETELLER

Fast, simple and secure payments

For over a decade, the NETELLER Service has provided businesses and individuals with a fast, simple and secure way to move money online. As one of the world’s largest independent money transfer businesses, we process billions of dollars’ worth of transactions each year.

Trusted by merchants and consumers alike, our financial services span more than 180 countries across a broad spectrum of industries and businesses.

The NETELLER service is operated by Optimal Payments Limited™.

Company

Founded in 1999, Optimal Payments Limited provides businesses and individuals with an online alternative to traditional payment methods.

We help customers get their money where it needs to go securely and privately, and give businesses an option for accepting payments and making payouts in markets where traditional methods may not work.

Millions of customers around the world have used their NETELLER Account to pay and get paid on thousands of sites and to send money to individuals around the world. And with Net+ Prepaid MasterCards® linked directly to the funds in their eWallet, they also enjoy instant access to their cash at millions of MasterCard® point-of-sale, ATM and online locations.

Financial Regulation

Optimal Payments Limited (a wholly-owned subsidiary of Optimal Payments Plc ((Company no.109535C))) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (900015) for the issuing of electronic money.

Because we’re authorised by the Financial Conduct Authority in the UK, we maintain the highest standards across our business and services around the world. Our industry-leading physical and electronic security measures and Anti-Money Laundering protocols ensure our members are protected as far as possible from identity theft and fraud.

We also hold over 100% of on-deposit, un-cleared and in-transit funds in independent segregated accounts for your protection. Millions of members from all over the world trust us with their money. You can too.

Key registered offices

• Optimal Payments Plc, Audax House, Finch Road, Douglas, IM1 2PT, Isle of Man
• Optimal Payments Ltd, 2 Mount Pleasant, Cambridge, CB3 0RN, United Kingdom
• Netbanx Ltd, 2 Mount Pleasant, Cambridge, CB3 0RN, United Kingdom
• Optimal Payments Plc, 2 Place Alexis-Nihon, 3500 de Maisonneuve Blvd. W., Suite 700, Montreal, Quebec, Canada, H3Z 3C1
• Optimal Payments, 75 Promenade du Portage, Gatineau, Quebec, Canada, J8X 2J9

Products

NETELLER eWallet The NETELLER eWallet is an online stored-value account that millions of consumers in more than 180 countries have used to add, withdraw and transfer funds to and from NETELLER merchants and other NETELLER customers. About eWallet >
Net+ Prepaid MasterCard® With the NETELLER eWallet, customers also get access to one of the most successful prepaid card programs on the market. Our Net+ card program allows consumers to spend safely online and in person at millions of MasterCard® point-of-sale locations, as well as getting instant access to your cash at ATMs worldwide. About Net+ prepaid cards >
Money Transfer NETELLER Money Transfer is a fast, simple and secure way to instantly send money online. Available through your free NETELLER eWallet payment account, NETELLER Money Transfer is a free alternative to traditional methods of sending money. About Money Transfer >

Investors

Optimal Payments™ Plc operates a group of alternative payments and financial services companies that use and extend the existing international banking structure to provide a secure means of transferring funds worldwide for merchants and individuals.

Merchants use the NETBANX® payment processing service to simplify how they accept and settle card, direct-from-bank, and cash payments. The NETELLER eWallet online payment account allows customers to add, withdraw and transfer funds instantly to and from NETELLER merchants or other NETELLER customers.

Optimal Payments Limited, a wholly-owned subsidiary of Optimal Payments Plc, is authorised and regulated by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 (900015) for the issuing of electronic money. Optimal Payments Plc is listed on the London Stock Exchange’s AIM market (ticker: OPAY), having achieved its listing as NETELLER Plc in April 2004. Optimal Payments Plc was formerly NEOVIA Financial Plc (ticker: NEO).

Visit the Optimal Payments corporate site for more information.

Careers

Join our winning team

We’re always looking for talented professionals to join our fast-moving, global team. With hundreds of employees worldwide, our rapidly growing team has the smarts, attitude and skills to provide world-class online financial solutions and customer service to an ever-growing base of consumers and merchants.

Our corporate headquarters are located in the Isle of Man, with regional offices in Cambridge, Montreal and Calgary. If you think you have what it takes to contribute to our industry-leading online financial services company, we’d love to hear from you.

Visit the Optimal Payments Plc website for more info on our current job postings.

Contact us

Customer support

If you have any issues with your NETELLER eWallet, Net+ Prepaid MasterCard, Net+ Virtual Prepaid MasterCard, or money transfer service, please visit our support page.

If you need to recover your Account ID or Secure ID, you can retrieve them here.

If you’ve forgotten your NETELLER password, you can reset it here.

Customer complaints

To learn more about how to make a complaint, visit our complaints page.

Sales/Merchant services

If you have a website that could benefit from offering a low-cost, secure payment option that customers around the world can use to pay and get paid, visit our Business section to get more information on how we can help grow your business.

For more information on our entire suite of payment solutions, visit the Optimal Payments website.

Major offices and corporate addresses

• Optimal Payments Plc, Audax House, Finch Road, Douglas, IM1 2PT, Isle of Man
• Optimal Payments Ltd, 2 Mount Pleasant, Cambridge, CB3 0RN, United Kingdom
• Netbanx Ltd, 2 Mount Pleasant, Cambridge, CB3 0RN, United Kingdom
• Optimal Payments Plc, 2 Place Alexis-Nihon, 3500 de Maisonneuve Blvd. W., Suite 700, Montreal, Quebec, Canada, H3Z 3C1
• Optimal Payments, 75 Promenade du Portage, Gatineau, Quebec, Canada, J8X 2J9

Why Neteller – A Solution to Many Problems

Our services are renowned for being very flexible or easy to use, and we have a lot of very satisfied customers.

NETELLER enables its customers to make online payments for both services and products online, send and receive money transfers and pay friends and family.

Making and receiving payments is also a plus, but what else can you use it for? Let’s explore some of the solutions NETELLER can help solve.

Community

To get the most out of your NETELLER account, connect with us on our blog and your favourite social networks to get the latest news, promotions and service updates from the NETELLER team.