We strive to deliver an outstanding customer experience at every level of our business, but we sometimes fall short. If you have a complaint about your NETELLER experience, there are a few steps you can take to work towards resolution.
Our skilled team of customer support specialists should be able to assist you with any issues you experience. Simply contact us by phone at +1-403-451-8020 (long distance charges will apply) or email for quick resolution.
If our customer service team doesn’t address your concern to your satisfaction and you wish to initiate a formal complaint, you can contact the NETELLER Complaint Officer by email at email@example.com or by mail at the address below. We will acknowledge your complaint right away.
NETELLER Complaints Team
Mount Pleasant House
2 Mount Pleasant
CB3 0RN, United Kingdom
We are normally able to solve most concerns quickly; however, if we believe your complaint is more complex in nature then we will keep you updated on the process in writing.
If, at the conclusion of our internal complaints procedure, you still remain unhappy with the outcome then you can make an appeal to the UK’s Financial Ombudsman Service (FOS). We will include instructions on the procedure. Alternatively, you can obtain a copy by contacting them directly. Please note that the FOS will only investigate your complaint after we have attempted to resolve your complaint through our internal resolution process.
The UK Financial Ombudsman Service can be contacted as follows: