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NETELLER Support

We’re here to help. 24 hours a day, 7 days a week.

Phone support

To call us directly, dial +1-403-451-8020. Long distance charges will apply.
Alternately, you can save on long distance charges and contact us at any of our regional numbers:

Algeria+213 98 3200216
Australia+61 2 8073 3365
Brazil+55 11 3172 5562
Bulgaria+359 2903 9200
Colombia+57 1 344 1743
Cyprus+357 22 232 261
France+33 1 709 50529
Germany+49 69 2 5511 4466
Italy+39 06 8336 4624
Japan+81 03 5050 5422
Mexico+52 55 4777 2746
Netherlands+31 20 795 6531
Norway+47 2193 0575
Spain+34 96 0473329
Sweden+46 8 5050 7837
Taiwan+886 226 507 462
United Kingdom+44 20 3478 5296
+44 20 3139 9044
Venezuela+58 212 771 9053

Lost or stolen Net+ cards

If your Net+ prepaid card has been lost, stolen or compromised in any way, please contact us immediately at +1-403-212-3025 to cancel your card.

Scheduled maintenance

To view a list of upcoming site outages please visit our outage schedule.

Customer complaints

To learn more about how to file a formal complaint, visit our complaints page.

Agents are available during regular business hours (Monday to Friday, 8:00-17:00 UTC-7).

Support for Affiliates, Merchants and Investors

Affiliate support is available through the FAQ Help Centre.

Extensive merchant resources and support are available through the Merchant Resource Centre.

If you are a merchant or investor wishing to contact Optimal Payments™, please visit the Optimal Payments website.

Connect

To get the most out of your NETELLER account, connect with us on our blog and your favourite social networks to get the latest news, promotions and service updates from the NETELLER team.