NETELLER Support

Got questions?

If you’ve got questions, we’ve got the answers. We’ve got you covered when it comes to everything from account security, fraud prevention and customer support. Check our Online Help or contact NETELLER 24 hours a day, 7 days a week by email or telephone to get the information you need.

Online help

The quickest way to get the answers you need is to search our extensive list of FAQs. Search online help.

View NETELLER tutorials on YouTube.

Web/Email support

To get help over email, contact us through the web form.

Contact by telephone

To call NETELLER directly, dial +1-403-451-8020. Long distance charges will apply.

Security

To learn more about our security practices, please visit our security page.

Customer complaints

To learn more about how to make a complaint, visit our complaints page.

Report account misuse

Learn more about how to report suspected account misuse on our Online Help page.

Contact information for merchants and investors

If you are a merchant or investor wishing to contact Optimal Payments™, please visit the Optimal Payments home page.

Scheduled maintenance

To view a list of upcoming site outages please visit our outage schedule.

Connect

To get the most out of your NETELLER account, connect with us on our blog and your favourite social networks to get the latest news, promotions and service updates from the NETELLER team.