EnglishNETELLER Support
We’re here to help. 24 hours a day, 7 days a week.
FAQ Help Centre
The quickest way to get the answers you need is to search our extensive list of FAQs.
Email support
The best way to get support by email is to submit an email support request.
Agents are available 24 hours a day, seven days a week and will respond as soon as possible.
Phone support
To call us directly, dial +1-403-451-8020. Long distance charges will apply.
Alternately, you can save on long distance charges and contact us at any of our regional numbers:
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Lost or stolen Net+ cards
If your Net+ prepaid card has been lost, stolen or compromised in any way, please contact us immediately at +1-403-212-3025 to cancel your card.
Scheduled maintenance
To view a list of upcoming site outages please visit our outage schedule.
Customer complaints
To learn more about how to file a formal complaint, visit our complaints page.
Agents are available during regular business hours (Monday to Friday, 8:00-17:00 UTC-7).
Support for Affiliates, Merchants and Investors
Affiliate support is available through the FAQ Help Centre.
Extensive merchant resources and support are available through the Merchant Resource Centre.
If you are a merchant or investor wishing to contact Optimal Payments™, please visit the Optimal Payments website.
Connect
To get the most out of your NETELLER account, connect with us on our blog and your favourite social networks to get the latest news, promotions and service updates from the NETELLER team.
