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Fast, simple and secure payments

For over a decade, the NETELLER Service has provided businesses and individuals with a fast, simple and secure way to move money online – we process billions of dollars’ worth of transactions each year.

Trusted by merchants and consumers alike, our financial services span more than 200 countries across a broad spectrum of industries and businesses.

The NETELLER service is operated by Optimal Payments Limited™.


Founded in 1999, Optimal Payments Limited provides businesses and individuals with an online alternative to traditional payment methods.

We help customers get their money where it needs to go securely and privately, and give businesses an option for accepting payments and making payouts in markets where traditional methods may not work.

Millions of customers around the world have used the NETELLER system to pay and get paid on thousands of sites. The Net+® Prepaid Card gives them instant access to their cash at millions of Discover Card point-of-sale, ATM and online locations.

Net+® Prepaid Card

Our Net+ card program allows consumers to spend safely online and in person at millions of Discover card point-of-sale locations, as well as getting instant access to your cash at ATMs worldwide.
About Net+ prepaid cards >


Join our winning team

We’re always looking for talented professionals to join our fast-moving, global team. With hundreds of employees worldwide, our rapidly growing team has the smarts, attitude and skills to provide world-class online financial solutions and customer service to an ever-growing base of consumers and merchants.

Our corporate headquarters are located in the Isle of Man, with regional offices in Cambridge, Montreal and Calgary. If you think you have what it takes to contribute to our industry-leading online financial services company, we’d love to hear from you.

Visit the Optimal Payments Plc website for more info on our current job postings.

Contact us

Customer support

If you have any issues with your Net+ Prepaid Cards, please visit our support page.

If you need to recover your Account ID or Secure ID, you can retrieve them here.

If you’ve forgotten your NETELLER password, you can reset it here.

Customer complaints

To learn more about how to make a complaint, visit our complaints page.

Sales/Merchant services

If you have a website that could benefit from offering a low-cost, secure payment option that customers around the world can use to pay and get paid, visit our Business section to get more information on how we can help grow your business.

For more information on our entire suite of payment solutions, visit the Optimal Payments website.

Major offices and corporate addresses

  • Optimal Payments Plc, Audax House, Finch Road, Douglas, IM1 2PT, Isle of Man
  • Optimal Payments Ltd, 2 Mount Pleasant, Cambridge, CB3 0RN, United Kingdom
  • Netbanx Ltd, 2 Mount Pleasant, Cambridge, CB3 0RN, United Kingdom
  • Optimal Payments Plc, 2 Place Alexis-Nihon, 3500 de Maisonneuve Blvd. W., Suite 700, Montreal, Quebec, Canada, H3Z 3C1
  • Optimal Payments, 75 Promenade du Portage, Gatineau, Quebec, Canada, J8X 2J9
  • Optimal Payments, 40 Wall Street 28th Floor, New York, NY 10005 USA