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FAQ Help Centre

The quickest way to get the answers you need is to search our extensive list of FAQs.

Search the FAQ Help Centre

Email support

The best way to get support by email is to submit an email support request.

Agents are available 24 hours a day, seven days a week and will respond as soon as possible.

Request email support

Phone support

To call us directly, call toll-free: 1-855-769-3600.

Lost or stolen Net+ cards

If your Net+ prepaid card has been lost, stolen or compromised in any way, please contact us immediately, toll-free, at 1-855-769-3600 to cancel your card.

Customer complaints

To learn more about how to file a formal complaint, visit our complaints page.

Agents are available during regular business hours (Monday to Friday, 8:00-17:00 UTC-7).

Support for Merchants and Investors

Extensive merchant resources and support are available through the Merchant Resource Centre.

If you are a merchant or investor wishing to contact Optimal Payments™, please visit the Optimal Payments website.