We’re here to help. 24 hours a day, 7 days a week.
The quickest way to get the answers you need is to search our extensive list of FAQs.
The best way to get support by email is to submit an email support request.
Agents are available 24 hours a day, seven days a week and will respond as soon as possible.
To call us directly, call toll-free: 1-855-769-3600.
If your Net+ prepaid card has been lost, stolen or compromised in any way, please contact us immediately, toll-free, at 1-855-769-3600 to cancel your card.
To learn more about how to file a formal complaint, visit our complaints page.
Agents are available during regular business hours (Monday to Friday, 8:00-17:00 UTC-7).
Extensive merchant resources and support are available through the Merchant Resource Centre.
If you are a merchant or investor wishing to contact Optimal Payments™, please visit the Optimal Payments website.