My Net+ Virtual Prepaid Mastercard® might have been compromised
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If you believe your Net+ Virtual Prepaid Mastercard® has been compromised, let us know immediately using the contact form below.
It's crucial to act swiftly. Inform us about any unauthorised or suspicious transactions made with your card so we can investigate and take appropriate action to protect your account.
What can I do if my card is compromised?
We recommend blocking your card immediately by following these steps:
- Log in to your Neteller account
- Navigate to the Net+ Card section
- Press the Lock Card button
Once you've blocked your Net+ card, review your transaction history for any unauthorised payments. If any, we recommend contacting the respective merchant at which the fraudulent payments were made; this often helps resolve the issue faster. If the merchant doesn't assist, please fill out this form.