What to do if I’ve forgotten my physical Net+ Mastercard® PIN? (Brazil)
This article specifically applies for the Net+ Mastercard® offered in Brazil. For inquiries regarding the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK, please refer to the appropriate section.
In case you’ve forgotten the 4-digit PIN of your physical Net+ Mastercard®, you can easily change it by following the steps below:
- Go to the section Net+ Card > Physical in your account.
- Press the Change PIN button.
- Enter your new 4-digit card PIN and press Confirm.
Remember to keep your card PIN secure. Never write it down and never disclose it to anyone.
What should I do if my card gets blocked due to incorrect PIN used?
If you have entered your card PIN incorrectly 3 consecutive times upon transaction attempt, please contact us for further assistance.
Does the Net+ Virtual Mastercard® have a PIN?
The Net+ Virtual Mastercard® does not have a PIN code and cannot be used for payments requiring such. Even if you attempt to use your virtual card together with your physical card's PIN at an ATM or POS terminal, the transaction will fail.