Get instant answers

This article specifically applies for the Net+ Mastercard® offered in Brazil. For inquiries regarding the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK, please refer to the appropriate section.

If your Net+ Mastercard® application attempt was unsuccessful, review the possible reasons listed below along with the respective solutions. Once the issue you faced has been resolved you can make a new card application from your account. 

• Temporary connectivity issue: Try clearing cache, cookies, and browser history before reattempting your application.
• Invalid name or birth date: Make sure that your full name and date of birth in your NETELLER account match those on your national identity document. If there is a mismatch, contact us for assistance with updating the details in your account. You may be asked to submit images of a valid ID, passport, or driver’s license to perform the needed changes. 
• Invalid CPF: Ensure that the CPF you provide is complete and correct. Note that it should be written in format ‘XXX.XXX.XXX-XX’ (e.g., 123.456.789-10).
• Incorrect mother’s name: If your mother has changed her name due to marriage, divorce, or for any other reason, please make sure to enter her current full name as per her most recently issued valid identity document. Also, note that the name must include at least two words (e.g., Jane Doe).
• Invalid address (ZIP code, neighborhood, street name and number): Update the details in your NETELLER account so they match entirely the address written on your national ID or address verification document. Simply log in from a web browser and visit the section Settings > Personal Details.
• Invalid phone number: Your registered phone number must be a Brazilian number starting with the country code ‘+55’ and should not exceed 13 digits. You can review and update it by logging in from a web browser and going to the section Settings > Personal Details.