man in front of a screen in the dark

Protecting you against cyber criminals

Helping you to protect yourself against fraud and financial crime is important to us. We want you to be aware of the different ways you can keep your money and identity safe on the internet.

Don’t fall for fraudster’s tricks

Fake emails

You may receive e-mails from fraudsters pretending to be from NETELLER. This may appear to be legitimate at first, but once you click on the link contained in the e-mail, you’ll be taken to a fake website where you could be asked to provide your personal information and financial details. Your computer may even be exposed to malware or trojan software intended to steal your personal and financial information.


  • Check the e-mail for clues that it may not be from NETELLER.
  • Is the email address the same as the one we usually use?
  • Does the language contain poor grammar, spelling or inappropriate tonality?
  • Is the e-mail personalised?
  • Does the e-mail contain any prompts to click on links or to download a file?
  • In any case, do not reply or click on a link in an e-mail that warns you that your account may be shut down unless you confirm your personal information. Instead, contact us here and delete the e-mail immediately. You should also always make sure that your anti-virus and anti-spyware software are up-to-date.
phishing mail - envelope in a laptop with a hook attached to it
criminal in the screen of a laptop

Impersonating someone you know online

Fraudsters may also hack into a family member, friend or colleague’s social media and/or e-mail accounts and impersonate their owners to trick you into sending money or providing your bank details.


If you are contacted by someone you know who claims that they are suddenly in desperate need to get hold of money, asking you to transfer money to an account or to share your bank details to cover the costs, make sure that you speak to the real person directly to ensure that their request is genuine. You could do this by phoning them.

Fake social media ads

If you have a social media account, please exercise caution in relation eye-catching discounts advertised on your social media page. In many cases, these “too-good-to-be-true" offers can leave you out pocket. Once you click on the advertisement, it will take you to a fake website to proceed with your purchase, which then never arrives or materialises.


If they are too-good-to-be-true, it is likely to be a scam. As tempting as they are, be suspicious and do your own research to ensure that the seller is legitimate.

laptop screen with pop-up window with red exclamation mark

Tips on paying safely with NETELLER
in the online world

  • Treat your NETELLER account as you would a bank account password! – Passing on your password to third parties allows them to access and potentially use your e-money balance.

  • Keep your NETELLER card safe! - Never pass on your details by e-mail or over the phone.

  • We will never ask you for confidential details such as a bank details and password by e-mail, telephone or text message.