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Protect yourself against fraud and scams

We’re here to arm you with the latest information.

Our top priority is keeping your money safe, so we’re helping you to spot and stop fraud and scams.

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Three types of fraud to watch out for

  • Money muling


    Money muling helps criminal syndicates remain anonymous while moving funds around the world. A money mule is someone who lets criminals use their account to hold funds, either by giving them direct control over their account or by moving money on the criminals’ behalf.

    A convicted money mule can receive a prison sentence of up to 14 years.

  • Social engineering scams


    This type of scam is where fraudsters gain trust through impersonation and deception before tricking you into handing over confidential information or transferring money to them.

  • Account takeovers


    Account takeovers happen when cybercriminals gather stolen account details and information to hack into your account or open an account in your name.

Tell-tale signs of fraud

  1. The promise of quick or easy money
  2. Calls or messages that ask you to move your money urgently
  3. Requests to use your account to transfer money to another account
  4. Poor spelling and grammar in emails and messages
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How to protect yourself

Here are our top tips for keeping your account secure.

Remember, NETELLER will never need to ask you for your password or PIN. Anyone asking you for this information is pretending to be us.

  1. Never share your login credentials, not even with NETELLER
  2. Always double check who you’re sending money to
  3. Keep all your personal information secure
  4. Set strong, unique passwords and change them regularly
  5. Update your devices with the latest firewall and antivirus software
  6. Never give information to someone you don’t know
  7. Resist any pressure to act immediately
  8. Be suspicious of offers that seem too good to be true

What to do if you believe you’re a victim of fraud


  1. Change your password and PIN immediately if you have access to your account.
  2. If you have a Net+ Prepaid Mastercard®, lock it from the card section of your account.
  3. Get in touch with our customer care team. Tap the btn btn--small below to see our contact details.


View contact details


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How we protect your money

Anti-fraud monitoring
Our systems are designed to detect unusual activity on your account and block suspicious transactions.

Account security features
NETELLER accounts are protected by two-factor authentication. Your account login, personal details and transaction details are secured using Secure Socket Layer (SSL) technology with high-security 128-bit encryption, certified by VeriSign.

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