My account is being closed. What's going on?
NETELLER reserves the right to close your account at any time, with or without notice, due to the following reasons:
- if your personal details cannot be verified;
- if you already have another account with NETELLER;
- if you registered fake details;
- if we have valid grounds to terminate your membership.
As a regulated financial institution, we are required to verify your personal details. If this is not possible due to incorrect information provided by you, or if you refuse to complete our verification process, your account may be closed with or without prior notice.
In some cases, your account may be reactivated upon successful verification. Any information about such a decision will be sent to your primary registered email address, unless otherwise specified.
Note: If you created your account as a minor (under 18 years of age), your account will be closed regardless of your current age. Once you reach 18 years, or if you're already of legal age, you may create a new account with a new email address and continue using our services.
Termination of NETELLER membership
Your NETELLER account may be permanently closed in the following cases:
- if NETELLER no longer operates in your country of residence;
- if we have reasons to believe you're accessing your account from a non-serviced country;
- if you have violated our Policies & Terms.
If we have valid grounds to believe you breached our Policies & Terms, your membership may be terminated without prior notice. This includes any instances of fraudulent activity, money laundering, terrorism financing or any other illegal activities.
It's important to read our Policies & Terms at the time of your registration and keep track when we send email updates about any changes in them. If you're uncertain about some of the provisions, simply contact us via one of the available channels below and we'll be sure to help you.
What about leftover balance?
If you have money left in your account, we may offer you a refund depending on your specific case. Usually we'll require a copy of your recent bank statement, so it's best if you have it ready to speed up the process. Note that the document should:
- show your full names and full bank account details (IBAN, bank/sort code etc.);
- have been issued within the past 90 days;
- be signed or stamped by your bank.