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This payment option is currently available in selected countries only. If you don’t see it in the Deposit section in your account, this means you can’t perform such deposits.

With BitPay you can deposit fiat money to your NETELLER account from an external crypto wallet. We currently accept payments in Bitcoin (BTC) on Bitcoin’s mainnet and in Ethereum (ETH), Tether (USDT) and USD Coin (USDC) on the Ethereum mainnet (ERC-20 network) only. Stay tuned for future updates.

Here’s how to complete a BitPay deposit: 

1. Visit the Deposit section in your NETELLER account and select Pay with BitPay.
2. Select the fiat currency you want to deposit in and enter the amount. 
3. Review the NETELLER transaction summary and confirm.
4. You will be redirected to the BitPay website where you’ll have 15 minutes to finalize your payment. 
5. Log in to your BitPay account or sign up if you don’t already have such. 
6. Select the third-party crypto wallet you wish to deposit from and what cryptocurrency you wish to transfer. 
7. Review the BitPay transaction summary. 
8. Scan the displayed QR code from your chosen crypto wallet app to complete your transfer. While you can also copy-paste or manually type the provided wallet address, remember that blockchain transactions are irreversible. Any errors in the address cannot be rectified by us afterward.
9. Once you’ve made the transfer, you’ll see a View on the Blockchain option on BitPay where you can track the processing status. 

More information on BitPay transactions processing you can find here. 

Note:

• Your NETELLER account must be fully verified to deposit with BitPay.
• You need to have a registered and verified BitPay account.
• You can only deposit fiat money (EUR, USD, etc.) from an external crypto wallet to NETELLER.
• Funds deposited with BitPay cannot be used for payments to gambling and forex merchants. Depending on your country the money may not be available for bank account withdrawals too.  
• The crypto wallet addresses provided by BitPay for crypto transfers may vary for each transaction. It's crucial to always initiate your BitPay deposit from NETELLER, complete each step following the onscreen instructions and use the correct wallet address displayed for the unique payment. If you make a deposit that's not associated with an invoice from BitPay, recovery of the money won’t be possible. 

How long does it take to receive my deposit? 

Receiving the money in your NETELLER account balance when depositing via BitPay may take as little as a few minutes up to 1 hour. BitPay deposits’ processing timeframe depends on how fast your transaction collects the required number of block confirmations on the network.

What are the limits and fees?

Upon initiating a transaction, you’ll see displayed your current limits as per your account status and selected type of transaction.

You can check the deposit fees on our Fees page or within the Deposit section of your account. 

All fees applied by NETELLER will be visible to you on the transaction summary screen. A network fee may also be applied, which is beyond our control. It is paid to crypto miners and validators for verifying transactions on the blockchain and keeping the network secure. This fee is added on top of the total crypto amount for your deposit.

Where can I see my transaction history?

You can review all your payments in the Transactions section in your NETELLER account. Additional details of your BitPay transfers you can see on your BitPay account Dashboard.