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Your NETELLER International Money Transfer may fail during various stages of its processing, including after we have received your funding - for example, due to invalid beneficiary details.

View our list of common failure reasons based on the recipient payment instrument.

You can identify your failure reason based on the displayed onscreen error message in your NETELLER account.

For transfers to a bank account:

• Your recipient bank details might be invalid. Review the beneficiary details including account number (IBAN), SWIFT, bank identifier (BIC) and any other details requested during the transfer.
• Incorrect beneficiary names. The names in the remittance instructions must be the same as in the beneficiary’s bank account.
• You are attempting to transfer funds to a corporate bank account. Transfers to charities and businesses are not allowed.
• There might be a temporary service disruption. Try again later.

For transfers to a mobile wallet:

• The mobile phone number might be invalid/entered in an invalid format. Ensure there is no ‘0’ after the receiver’s country code.
• There might be a temporary service disruption. Try again later.
• The mobile wallet might have transaction limits. The recipient should check this with their wallet provider. You may try sending a smaller amount.
• The mobile wallet functionality is not enabled for this recipient's mobile number. The recipient should contact their mobile service operator to enable it.

Transfers pending for verification:

Regardless of the payment method used for your NETELLER International Money Transfer, we may request identity, and or address verification from you. If verification is requested during your transfer, you will need to first complete it to have your transaction processed. Your transfer will remain pending for 4 calendar days before we cancel it.

How can I get a refund of my payment?

If your transfer fails after you have funded it successfully, we’ll refund your payment back to its source. You will see a Refunded status in the My Transfers page once the refund is completed. 

Card refunds are usually received within 7 days after we process them.