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Passkeys generate a unique key on your device, offering a secure alternative to traditional password logins. They’re designed to enhance security and simplify the login process, as they can’t be shared or stored externally in any way. Some of the benefits of this new authentication method include:

• Enhanced security: passkeys use biometric data or a PIN, which are considered more secure than traditional passwords. This reduces the risk of unauthorized access to your NETELLER account.
• Convenience: no need to remember complex passwords or have the NETELLER mobile app installed. Simply use your fingerprint, face recognition, or a PIN to log in quickly and easily. 
• Passkeys never expire. You can use them for as long as you want.
• Fast access: log in to your NETELLER account instantly without the hassle of typing in username and password.
• Protection against phishing: as you don't enter a password, there's no risk of it being stolen through phishing attacks.
• Multi-device support: you can set up passkeys on multiple devices, allowing you to securely access your NETELLER account from any of your trusted devices.

Your biometric data isn’t shared with us and doesn’t leave your device.

To use a passkey for your NETELLER account make sure that:

• your browser supports passkeys;
• the device you want to use a passkey on supports biometric authentication (such as fingerprint or facial recognition) or allows the setting of a secure PIN;
• the device you’re using for the passkey is trusted by NETELLER. If it isn’t, check the “Trust this device and don’t ask me again to verify it” option when you log in with your username and password;
• you’ve set a Secure ID for your NETELLER account;
• you have an active (not restricted) NETELLER account. If you don't have one, you can sign up at NETELLER's registration page.

How can I use a passkey?

To set up login via passkeys, follow the steps below:

1. Log in to your NETELLER account via a web browser with your existing username and password.
2. Go to Settings > Security > Passkeys.
3. Turn on the toggle “Use passkeys”, then click "Create passkey". You’ll be prompted to use your device’s authentication methods.
4. Once set up, your passkey will be ready for use on that device.

To log in with your passkey, simply select the “Log in with passkey” option on web, confirm the action via your device’s authentication methods, and type your NETELLER account Secure ID.

To disable passkeys, simply go to Settings > Security > Passkeys and turn off the toggle.

Device authentication methods depend on its operation system (iOS or Android) and include biometrics (fingerprint, face recognition, etc.), device PIN or device password.

What happens if my device is lost or stolen?

If you lose your device, you can still access your NETELLER account using your username and password.

As a precaution, log in to your NETELLER account from another device and remove your passkey(s). If your passkeys are also stored and synced with your iCloud Keychain or Google Password Manager, make sure to delete them by logging into your cloud account.

How do I delete a passkey from my NETELLER account?

1. Log in to your NETELLER account via a web browser, using passkeys or your username and password.
2. Go to Settings > Security > Passkeys. Click the Remove button next to the one you wish to delete.
3. Confirm your choice. Once deleted, that passkey will no longer be valid for logging in.

How do I delete a passkey from my browser?

1. Open the settings or preferences menu in your browser and go to privacy or security settings.
2. Find the option to manage saved passwords or credentials. This may vary depending on your browser.
3. Locate the passkey associated with your NETELLER account and select the option to delete or remove it.
4. Confirm your choice. Once deleted, you’ll need to set up a new passkey or use your password to log in.

Can I use a passkey on multiple devices?

Yes, you can set up passkeys on multiple devices. Each device will need to be individually configured to use a passkey. Follow the setup process on each device to enable passkey authentication.

Passkeys don’t expire but you may be asked to re-authenticate periodically to ensure only you have access to your NETELLER account.

Is using a passkey safe?

Yes, using a passkey is a secure login method. Passkeys utilize your device’s built-in security features, such as biometric authentication. This adds an extra layer of security to your NETELLER account.