How do I withdraw money to my Mastercard®?

The Mastercard® withdrawal option lets you make safe, convenient, real-time money transfers from your NETELLER account to a personal Mastercard® credit/debit card. 
To find out if this option is available to you, go to the Money Out section of your account or visit our Fees Page.

Before you attempt to withdraw money to your Mastercard® card, take a moment to verify your NETELLER account if you haven't done so already.

How do I withdraw money to my Mastercard® card?

  1. Go to the Money Out section of your NETELLER account.
  2. Click Withdraw Now under Credit or debit card.
  3. Choose a card and click Next. If you haven’t registered a Mastercard® card, click Add a Mastercard® Card to submit your card details. Make sure they are correct, and your card is active.
  4. Enter the amount and select balance. Click Next.
  5. A summary page with your withdrawal information will appear. To finalize your withdrawal, Confirm the transaction with your SecureID.

In what currency will you process my withdrawal?

Your withdrawal will be processed in your account currency if it is among the supported currencies for NETELLER. If not, the withdrawal will be processed in our default currency  USD.

What are the fees and limits? 

To review your withdrawal limits, go to the Withdraw section of your account. The limits will appear onscreen.

For the withdrawal fee, go to the Withdraw section of your account or visit our Fees Page. Have in mind that there are certain velocity limits you may hit, weekly and monthly. In such cases, just wait for the period to be over, or try with another card.

If the currency of the withdrawal is different from your NETELLER account currency, an additional Foreign Exchange fee will be added to our wholesale exchange rates.

How long does it take to receive the money?

The money should reach your Mastercard® card within up to 3 business days.

Why did my withdrawal fail?

NETELLER uses the Money Send payment method to process Mastercard® payouts online. If your Mastercard® withdrawal failed, contact your card issuer to check if they support Money Send payouts. If not, please use an alternative withdrawal option from the ones available to you.

Also, note that cards issued in certain countries are not supported. If such is the case, please try withdrawing to another card.

I haven’t received my withdrawal yet. What should I do?

If you haven’t received your withdrawal within 3 calendar days, please use the channel below to contact us.

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