You're safe with us
NETELLER is one of the most trusted online payment systems in the world. With the latest in anti-fraud tools and security features, we've got you covered 24/7.
We take your security seriously
Whether you are depositing with your credit card, a trusted bank account or using an alternative payment option, NETELLER keeps you safe.
As a UK Financial Conduct Authority (FCA) authorised company, NETELLER holds more than 100% of your account balance in trust accounts, which means your money is always there when you need it.
Stay safe online
Keep your NETELLER Account secure
Our security measures are designed to keep you safe online and off. But there are also precautions you should take with your account to protect your security. Use common sense whenever you can.
Upgrade your browser
If you’re not running the most up-to-date version of your web browser, you may be missing critical security patches and updates. You can get the latest version from the developer’s homepage.
Review your transaction history
Regularly review your transaction history. If you think someone used your account to make a transaction, immediately change your password and contact NETELLER Customer Service.
Protect your computer
It doesn’t matter how diligent you are online if your hardware is unsecure. Make sure your computer uses precautions like antivirus software and firewalls to prevent intruders from getting into your network or computer. Never open executable files from unfamiliar sources.
Never share your account information with anyone. Nobody needs to know your Account ID, Secure ID or password but you.
Sign out of your account
When you’re finished using your NETELLER Account, don’t close the browser window without signing out first. This will clear your browser’s cache and protect you from anyone signing in as you.
Use strong passwords
Create a complex and unique password that is different from any other passwords you use. A strong password should be at least 8 characters long, won’t contain your real name and should contain uppercase letters, lowercase letters, numerals and at least one special character (i.e. ` ~ ! @ # $ %).
Avoid public computers
Never sign in to NETELLER from a public computer—you don’t own it so you can’t know how safe it is. This includes computer terminals at hotels, libraries, airports and internet cafes.
Add Two-Step Authentication to your account
Two Step Authentication is an added security measure available on your account. It provides an additional layer of security to your account by requiring a code from your smartphone to be entered along with your email and password. For full details on how to add this recommended feature to your account, click here.