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Has your account been frozen? Get help

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We’re here to help. 24 hours a day, 7 days a week.


The quickest way to get the answers you need is to search our extensive list of FAQs.

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Email support

The best way to get support by email is to submit an email support request.

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Give us a call

To call us directly, dial 1-855-769-3600 (24/7). Our customer service team will be happy to help you.

Lost or stolen cards

If your Net+ prepaid card has been lost, stolen or compromised in any way, please contact us immediately at 1-855-769-3600 to cancel your card.


To learn more about how to file a formal complaint, visit our complaints page. Agents are available during regular business hours (Monday to Friday, 8:00-17:00 UTC-7).