Which organisations support customers at risk?
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We have trained members of our Customer Support to help customers at risk by treating them with care and respect. However, our scope for specialized support is limited; some of your needs may require professional support from third-party organizations.
For anything outside of our scope, we can refer you externally to professional organizations, or to specialized charities.
We’ve also put together a list of contact details for some organizations you may find helpful.
The details below are relevant to the United Kingdom and Ireland only. If you’re located elsewhere, check with your local organizations to find out which ones suit your needs best.
| Situation | Contact Details |
|---|---|
| Mental health conditions, including depression and anxiety | Mind: mind.org.uk; info@mind.org.uk Samaritans: samaritans.org; jo@samaritans.org; selfhelp.samaritans.org Mental Health Ireland: mentalhealthireland.ie; info@mentalhealthireland.ie |
| Gambling addiction | Gamblers Anonymous: www.gamblersanonymous.org GamCare: www.gamcare.org.uk Gambling Therapy: www.gamblingtherapy.org |
| Hearing impairment | Royal National Institute for Deaf People (RNID): rnid.org.uk; contact@rnid.org.uk Irish Deaf Society: irishdeafsociety.ie |
| Visual impairment | Royal National Institute of Blind People (RNIB): rnib.org.uk National Council for the Blind of Ireland (NCBI): ncbi.ie |
| Serious long-term illnesses and physical disabilities | Macmillan: macmillan.org.uk The People Hub: peoplehub.org.uk; hello@peoplehub.org.uk Scope: scope.org.uk; helpline@scope.org.uk |
| Social isolation | British Red Cross: redcross.org.uk/get-help/get-help-with-loneliness WaveLength: wavelength.org.uk; info@wavelength.org.uk |
Tell us how we can help:
- Log into your account via a web browser, go to Settings > Personal details > Additional support programme > Edit, and select all options that apply, or
- Contact us via the available channel at the end of the article.