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How do I verify my bank account?

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Before completing a withdrawal, we may ask you to confirm you are the owner of the bank account. Bank account verification is simple and easy (available only via web browser).

Add a bank account if you haven’t done so in the past. If you have already registered a bank account: 

  1. From the Money out page select Bank Account.
  2. Choose the bank account you wish to use from the ones already registered.
  3. You may be prompted to upload a bank statement to complete the verification.
Bank verification required message prompting the user to upload a bank statement before using the bank account.
Verify bank account page with instructions and a Choose file button for uploading a bank statement showing the bank name, account number, and account holder’s name.
Bank account verification confirmation showing that the bank statement was received and will be reviewed within 24 hours.

The standard document processing time is 24h. You will not be able to complete a withdrawal while the document review is pending.

Money Out page for adding a Canadian bank account, with fields for SWIFT code, institution and transit numbers, and account number, plus a checkbox confirming account ownership.
We will inform you when your document is successfully uploaded. Once your bank account is verified, you will be notified via e-mail.

Make sure that:

  • the uploaded bank statement has been issued within the last 90 days
  • the name of your Neteller account matches the name on the bank statement (third party bank accounts and business accounts are not accepted)
  • all the information on the uploaded documents is clear and legible
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