How does automated Net+ Prepaid Mastercard® renewal work?
This article specifically applies for the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK. For inquiries regarding the Net+ Virtual Mastercard® offered in Brazil, please refer to the appropriate section.
To ease customers, we have implemented a process for free automatic renewal of Net+ Cards performed in the cards’ expiration month and year written on them.
Am I eligible for an automated Net+ Card renewal?
We notify all eligible users via e-mail or push notification two months in advance for physical cards and one month in advance for virtual cards. We’ll automatically renew your card if:
- You hold an active NETELLER account when the card renewal is due.
- Your NETELLER account balance is not below zero.
- Your Net+ Card is operational at the time it is due to expire.
- You have covered the Net+ Card annual fees for all previous years (applicable for physical cards only).
- You’ve made at least one successful Net+ Card transaction within 6 months prior to your card’s expiration date (applicable for virtual cards only).
Can I receive my physical Net+ Card renewal at a new address?
To receive your card at a new address, log in via a web browser, visit the section Settings > Personal details and edit your address. Ensure you update your address before we dispatch your Net+ Card for delivery, otherwise, it will be sent to your current account address.
When will I receive my renewal Net+ Card?
- Physical card
We'll dispatch your new physical card for delivery on the 2nd of your existing card’s expiry month. For example, if your current card expires on September 31st, we'll send your renewal card on September 2nd. The renewal card is sent via regular postal service with a delivery timeframe of 15 business days. Once we dispatch your card for delivery, we’ll send a confirmation to your registered email address.
- Virtual card
We’ll renew your card one day before the last calendar day of your card’s expiry month. For example, if your current virtual card expires on December 31st, we will replace it in your NETELLER account with your new card on December 30th. Your new virtual card will be active and available for use right away.
Can I opt out of card renewal?
To opt out of renewal for your physical card, visit the section Net+ Card > Physical card > Decline card renewal. You can unsubscribe as early as three months before your card expires. If a new card has already been dispatched for your account, you won't be able to cancel the card renewal.
For virtual Net+ Cards, there is no option to opt out of renewal. Should you wish to, you can cancel your current card by going to the section Net+ Card > Virtual card > Cancel card and this will automatically make your account non-eligible for automated virtual card renewal.