How do I retrieve my Net+ Prepaid Mastercard® PIN?

This article specifically applies for the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK. For inquiries regarding the Net+ Virtual Mastercard® offered in Brazil, please refer to the appropriate section.

If you've forgotten the PIN for your Net+ Card, you can retrieve it by following these steps:

  1. Go to the Net+ Card section in your account.
  2. Select Physical card and press on Show card PIN.
  3. Verify this action by entering your 6-digit Secure ID. On the mobile app you can also use biometrics (i.e., fingerprint).

Your 4-digit Net+ card PIN will be displayed immediately onscreen. Please protect your PIN, never write it down and never disclose it to anyone.

What should I do if my card gets blocked due to incorrect PIN used?

If you have made 3 consecutive unsuccessful attempts to retrieve your card PIN or entered it incorrectly 3 consecutive times upon transaction attempt, please contact our Help team for further assistance. 

Does the virtual Net+ card have a PIN? 

The Net+ Virtual Prepaid Mastercard® does not have a PIN code and cannot be used for payments requiring such. Even if you attempt to use your virtual card together with your physical card's PIN at an ATM or POS terminal, the transaction will fail.

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