Please choose your experience: ×

Comprehensive Privacy Notice

CONTACT US

All comments, queries and requests relating to our use of your information are welcomed. If you wish to exercise any of your rights, you should complete our dedicated rights form. Alternatively, you may exercise your rights by contacting us on the details provided below. For further information as to the applicable Paysafe group companies to which this notice applies, you should write to the address below, marked FAO Privacy Department or CONTACT US

.

Paysafe’s Group Data Protection Officer is Mr Derek A Wynne and he can be contacted via the link above or at the address below:

Paysafe, Floor 27, 25 Canada Square, London, E14 5LQ

 

California Consumer Privacy Act (CCPA)

If you are a California resident and use our consumer Services, you may have certain rights under the California Consumer Privacy Act (CCPA) which are described below.

WHAT INFORMATION WE COLLECT

In the past 12 months, we collected the following personal information:

  • Identifiers, such as your name, age, date of birth, address and other contact details, a copy of your identification (such as your driver’s license or passport), as well as your social security number and/or other government identification or registration data;
  • Professional or employment-related information, such as your occupation;
  • Internet activity, as set out in our Cookies Notice, but including history of visiting and interacting with our Services, IP address, browser type, browser language and other information collected automatically;
  • Geolocation data to the extent we need to verify your location for regulatory or anti-fraud purposes depending on the Services provided and your use of them (for example, some laws may require us to identify your location if the use of any Services involves gambling);
  • Commercial information, such as information about your banking relationships, including account numbers, debit and credit card numbers, account balances, and the length of time you have maintained those accounts.

We collect this personal information to underwrite and set up your account and for the purpose of providing our Services to you.

SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES

In the past 12 months, we shared with third parties any of the information described above for our business purposes, e.g. with our affiliates or in relation to using a service provider to assist us in providing Services to you. The categories of such service providers are described in the Disclosure of Your Information section.

We do not "sell" personal information in the traditional sense, but we do sell personal information as that term is used in the CCPA. In the past 12 months we sold individual identifiers through our use of cookies and similar technology for users who do not opt out of such data use. We sell these identifiers to adtech providers and advertisers who provide targeted online marketing. 

You can switch ‘on’ or ‘off’ your cookie usage in the online consent dashboard available via the ‘Cookie Settings’ link on all our websites and portals.

Do Not Sell My Personal Information

YOUR CCPA PRIVACY RIGHTS

You have rights that you can exercise in relation to your personal information. In particular:

  • Right to access: you may ask for information about the categories of personal information we have collected about you, the categories of sources from which your personal information has been collected, the business or commercial purpose for collecting or selling your personal information, as well as the categories of third parties with whom we may share or to whom we sell your personal information and the categories of personal information that have been provided to such third parties. You may also ask us for a copy of the specific pieces of personal information we have collected about you in a machine-readable format;
  • Right to deletion: you have the right to request the deletion of your personal information;
  • To the extent we sell your personal information you have the right to ask us to stop selling personal information about you to third parties or you can switch "off" your cookie settings here (which will have the same effect as opting out of sale of your personal information);
  • Right to nondiscrimination: you have the right not to be discriminated against because you have exercised any of your consumer’s rights listed above. In other words, we shall not provide a different quality of services to you because you have chosen to exercise one of your rights.

You may authorize a person to act on your behalf in relation to exercising these rights but we may need to take certain steps to verify the request made is legitimate, i.e. that it is indeed coming from you and that it is made on your behalf. For example, we may require your signed permission demonstrating that you have authorized the agent to submit the request on your behalf.

Please note that where we use and disclose personal information for purposes related to security, fraud detection and other similar purposes, some of your rights may be limited. As such, please consider that there might be cases where your request cannot be fulfilled. For example, as permitted by the CCPA, it is possible that we may not comply with a request to delete your personal information if we need that information for the purpose of detecting security incidents, or protecting against malicious, deceptive, fraudulent or illegal activities, where such information is necessary to record our contractual dealings or your transactions or where required or otherwise permitted by law.

If you want to know more about your rights, or you want to exercise them, you can reach us at the details provided in the Contact Us section.

CONTACT US

California residents may also call us at +1 855 719 2087 (toll free number, available 9AM-7PM EST) or via the Contact us details provided above.

This Notice was last revised on 30 August 2022.

 

List of entities processing personal information

The Paysafe Group comprises Paysafe Group Holdings Limited, together with its subsidiaries. Below is a list of Paysafe Group entities that process personal information within the scope of Paysafe Group’s Global Privacy Notice:

  • cpt Dienstleistungen GmbH (Germany)
  • EcomAccess Inc (Canada)
  • Flagship Merchant Service LLC (USA, Delaware)
  • Global Merchant Advisors LLC (USA, Delaware)
  • IA Digital Marketing Inc. (Canada)
  • Leaders Merchant Services LLC (USA, Delaware)
  • NBS Acquisition LLC (USA, Delaware)
  • NT Services Limited (Canada)
  • Openbucks, Corp (USA)
  • Optimal Payments Services Inc (USA, Delaware)
  • Orbis Ventures S.A.C (Peru)
  • Orbisventures EC S.A. (Ecuador)
  • Pays Services Italy S.r.l (Italy)
  • PAYS Services UK Limited (UK)
  • Paysafe Bulgaria EOOD (Bulgaria)
  • Paysafe Bulgaria EOOD Irish Branch (Ireland)
  • Paysafe Capital LLC (USA, Delaware)
  • Paysafe Financial Services Limited (UK)
  • Paysafe Financial Services Limited Irish Branch (Ireland)
  • Paysafe Finance Canada Inc.
  • Paysafe Group Limited (Isle of Man)
  • Paysafe Holdings (US) Corp. (USA, Delaware)
  • Paysafe Holdings UK Limited (UK)
  • Paysafe Merchant Services Corp. (USA, Delaware)
  • Paysafe Merchant Services Inc. / Services aux commerçants Paysafe Inc. (Canada)
  • Paysafe Direct LLC (USA, Delaware)
  • Paysafe Payment Processing Solutions LLC (USA, Delaware)
  • Paysafe Payment Asia PTE. Ltd (Singapore)
  • Paysafe Payment Solutions Limited (Ireland)Paysafe Prepaid Services Limited - Gibraltar Branch (Gibraltar)
  • Paysafe Prepaid Services Limited (Ireland)
  • Paysafe Processing Limited (UK)
  • Paysafe Services (US) Corp. (USA, Delaware)
  • Paysafe Services Lending LLC (USA, Delaware)
  • Paysafe Technologies Inc. / Technologies Paysafe Inc. (Canada)
  • Paysafe Technology Services Austria GmbH (Austria)
  • Paysafe Technology Services Germany GmbH (Germany)
  • Paysafe Trading Limited (UK)
  • paysafecard Ön Ödeme Servisleri Ltd. Şti. (Turkey)
  • paysafecard.com Argentina S.R.L. (Argentina)
  • paysafecard.com Deutschland (Zweigniederlassung der Prepaid Services Company Ltd) (Germany)
  • paysafecard.com India Private Limited (India)
  • paysafecard.com MENA DMCC (UAE)
  • paysafecard.com Mexico S.A. de C.V.(Mexico)
  • paysafecard.com Schweiz GmbH (Switzerland)
  • Paysafecard.com USA Inc (USA)
  • paysafecard.com Wertkarten GmbH (Austria)
  • paysafecard.com Wertkarten UK (UK)
  • paysafecard.com Wertkarten (Irish Branch; Ireland)
  • paysafecard.com Wertkarten Vertriebs GmbH (Austria)
  • Prepaid Services Company Limited (UK)
  • Rapid Transfer Limited (UK)
  • Sentinel Bidco Ltd (UK)
  • SaftPay Inc. (US)
  • SaftyPay del Peru S.A.C (Peru)
  • SaftyPay Mexico S. de R.L. de C.V (Mexico)
  • SafetyPay of Europe Entidad de Pago S.A. (Spain)
  • SafetyPay Chile S.P.A (Chile)
  • SaftyPay de Centro America S.A. (Costa Rica)
  • SafetyPay Colombia S.A.S (Colombia)
  • SaftyPay Soluciones, S.A. (Guatemala)
  • Safe-Pay, Sociedad Anonima en Liquidacion (Nicaragua)
  • Safety Pay Ecuador S.A. (Ecuador)
  • SaftyPay Do Brasil Servicios de Intermediacao de Negocios LTDA (Brazil)
  • Skrill Limited (UK)
  • Skrill Limited Irish Branch (Ireland)
  • Skrill Services GmbH (Germany)
  • Skrill USA Inc (Delaware, USA)
  • Viafintech GmbH (Germany)
  • Viafintech Zweigniederlassung (Branch; Switzerland)
  • Viafintech GmbH (Branch; Italy)