Why did my withdrawal fail?
Withdrawal to a bank account
Check the related article.
Withdrawal to a mobile wallet
- Check if the recipient's mobile wallet details are correct. If needed, register your mobile wallet details (available on web only) anew via the Money Out section of your NETELLER account.
- Confirm that the mobile wallet is active.
- There might have been a temporary communication issue with the service provider. Try again in 24 hours.
Withdrawal from a merchant site
Transfers from merchant websites to NETELLER are instant. You should receive the funds as soon as the merchant instructs the payment. However, merchants send funds from their sites at their own pace. To find out how long it will take, please check with the merchant.
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