How do I activate my physical Net+ Prepaid Mastercard®?

This article specifically applies for the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK. For inquiries regarding the Net+ Virtual Mastercard® offered in Brazil, please refer to the appropriate section.

To activate a replacement/renewal card, please follow the steps below:

  1. Within your Net+ account go to the section Net+ Card > Physical Card > Activate.
  2. Enter the last 4 card digits of the card’s number, the CVV code (the 3-digit number on the back of the card), your date of birth and Confirm.
  3. Once the card is successfully activated, you will be displayed with a reminder of your Net+ Card PIN code that you set up during the initial card application process.

Make sure the pop-up windows of your browser have been enabled.

For security purposes, do not store your PIN electronically and do not disclose it to anyone. If you are unable to activate your Net+ Card, please contact us by clicking on the available contact channel below. When contacting us, please prepare the last 4 digits of your card number and its expiry date.


If your Net+ card meets the following requirements, all you need to do to fully enable it is to perform your first transaction with the physical card at a POS or ATM using Chip and PIN:

  • You have ordered your Net+ Prepaid Physical Card after December 7th, 2022.
  • The new card you received is not a replacement for a lost, stolen, or damaged card nor an automated renewal. 

In case you have forgotten your card’s 4-digit PIN code, you can retrieve it via the Show card PIN button in the Net+ card section of your account. 

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