What to do if there has been an unauthorized transaction with my Net+ Prepaid Mastercard®?

This article specifically applies for the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK. For inquiries regarding the Net+ Virtual Mastercard® offered in Brazil, please refer to the appropriate section.

There is an unauthorized transaction made with my Net+ card.

If you find any unauthorized transactions made with your Net+ Prepaid Mastercard®, please fill in the form below. You must also contact the merchant regarding this transaction. This would allow the merchant to fix any mistakes, or issue a refund if applicable.

In case the merchant is not cooperative, or is making the unauthorized transactions, or if any type of fraud has occurred, please contact us immediately. A dispute process will be initiated once the transaction has been cleared.

Please keep in mind, any pending transactions must clear to either accepted or declined before any action can be taken.

How can I make a chargeback?

If you have made a purchase and would like to cancel the transaction or receive a refund you must contact the merchant where you made the transaction. You can ask the merchant to send the refund back to your card. If a merchant refuses to issue a refund, please contact us using the form below.

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