Does my Net+ Prepaid Mastercard® support contactless payments?

This article specifically applies for the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK. For inquiries regarding the Net+ Virtual Mastercard® offered in Brazil, please refer to the appropriate section.

Your Net+ card allows you to make contactless transactions wherever the universal contactless logo is displayed at terminals that accept Mastercard®.  

How do I use my Net+ card for contactless payments?

To successfully complete a contactless transaction for the first time, make sure your Physical Net+ Prepaid Mastercard® is activated active and has been used for at least one Chip and PIN transaction (Preferably at an ATM) prior to the contactless attempt. You can also add the details of your Net+ Virtual and/or Physical Card to Apple Pay or Google Pay and use it at physical store locations. as follows:

  Online transactions Contactless POS payments Contactless ATM withdrawals
Net+ Virtual Card Yes Yes No
Digital copy of the Net+ Physical Card Yes Yes Yes

What are the contactless payments limits?

  • You can perform a maximum of 5 consecutive contactless transactions with your card. Once you reach this limit you will need to complete a chip & PIN transaction (POS or ATM) to reset the contactless counter.
  • You can spend up to a total of €150 (or equivalent in other currencies) consecutively with your card. Once this limit is reached you will need to use your card’s chip and PIN to reset the limit.
  • Your payment may get declined or you might be asked to complete a purchase through chip & PIN if your transaction exceeds €50. This amount might vary by country. Ensure you check the maximum value you can complete through contactless in the country you reside/complete your purchase in.

Why was my contactless payment declined?

Possible reasons for a failed contactless transaction might be:

  • An issue with the merchant POS contactless reader.
  • A connection issue at the merchant terminal.
  • The payment amount is over the transaction/daily limits set for that country by Mastercard®.
  • You have reached contactless velocity limits for the country of transaction.
  • The contactless chip might be damaged. Please make several attempts at different terminals and if none of them works you can order a replacement card.
  • You have reached the consecutive contactless transaction counter limits.

If your contactless transaction still gets declined, please try again later, or complete it by using Chip and PIN code. 

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