Why is my withdrawal to a crypto wallet missing?
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Withdrawal to Crypto wallet is available in selected countries only. To see if this feature is available for you, visit the Money Out section in your account.
Blockchain transactions usually take between 5 and 60 minutes to appear in the recipient crypto wallet.
In rare cases, your transaction may remain pending for up to 24 hours. If the withdrawal fails, we will notify you on-screen or send an e-mail notification once the payment status is updated.
If your crypto withdrawal appears as successful in your account, but the transaction was not received into your crypto wallet:
- Check your NETELLER account transaction history to see if there is an error in the provided crypto address as each address is unique.
- Check your crypto wallet to see whether the block with the respective transaction has been verified. There might be networking congestion, which can lead to verification delays.
You can trace your payment by selecting it from your NETELLER transaction history and pressing ‘View transaction on the blockchain’. Then, depending on the cryptocurrency follow these steps:
Bitcoin
- Locate the withdrawal in BTC using the ‘Amount received’ value available in your NETELLER transaction history and click on the respective ID.
- The block where your transaction is recorded will be displayed along with the hash.
Ethereum
- Press on the Internal transactions tab in Etherscan.
- Then, search by the ‘Amount received’ value available in your NETELLER transaction history.
- You will find the hash by pressing on the ‘Txn HASH’ link of the respective transaction.
Solana
- Go to the Transfers tab.
- Search for the payment using the ‘Amount received’ value available in your NETELLER transaction history.
Litecoin, Avalanche
- Search for the payment using the ‘Amount received’ value available in your NETELLER transaction history.
Any other supported cryptocurrencies (e.g., USD Coin, Tether, ChainLink, etc.)
- Press on the Token transfers (ERC-20) tab in Etherscan.
- Then, search by the ‘Amount received’ value available in your NETELLER transaction history.
- You will find the hash by pressing on the ‘Txn HASH’ link of the respective transaction.