Can I get a refund for a purchase with my Net+ Virtual Mastercard®? (Brazil)
This article specifically applies for the Net+ Virtual Mastercard® offered in Brazil. For inquiries regarding the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK, please refer to the appropriate section.
In the case of non-delivery of goods, please check the expected delivery date and review the purchase conditions before requesting a refund from the merchant.
How long does it take to receive a refund?
The refund amount will be reflected in your balance once we receive it in our system. For an estimated timeframe for refunds, we suggest contacting the merchant directly.
Can I get a refund if my card is locked, suspended, or canceled?
You can receive a refund regardless of the status of your account or card. The returned amount will be reflected in your primary NETELLER account balance.
I contacted the merchant, but they refused to issue a refund.
If you have tried to request a refund but the merchant is uncooperative, please reach out to us. Keep in mind that any pending transactions must be completed before we can initiate a dispute on your behalf.
Are refunds to the card possible without prior payment to the merchant?
Currently, refunds to the Net+ Virtual Mastercard® without a prior payment made with it to the merchant are not possible. However, we are actively working on enabling this option in the near future to provide you with more flexibility.