How do I send crypto to another NETELLER member?
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The NETELLER Cryptocurrency Service is currently available in selected countries only. If you don’t see a Crypto section in your account, this means you can’t perform crypto transactions.
You can send cryptocurrency to another NETELLER customer from any of your available crypto balances. If the recipient doesn’t have a NETELLER account yet, we’ll send them an email invitation with a link to sign up and claim the transfer.
There are two ways how you can send crypto to another NETELLER customer:
Option 1:
- Go to the Transfer section in your account and select NETELLER Money Transfer.
- Enter the recipient’s email address.
- From the Currency drop-down menu choose one of your available crypto-balances and enter the amount. The minimum/maximum send limit is calculated dynamically and indicated onscreen.
- Applicable fees, if any, are displayed in the Transfer Summary. Review and finalize your transfer.
The video is shown for illustration purposes only and may not be an exact representation of the product.
Option 2:
- Go to the Portfolio tab in the Crypto section.
- Select one of your available crypto balances and press the Send button below the Buy/Sell field
- Enter the recipient`s email address
- From the Currency drop-down menu choose one of your available crypto-balances and enter the amount. The minimum/maximum send limit is calculated dynamically and indicated onscreen.
- Applicable fees, if any, are displayed in the Transfer Summary. Review and finalize your transfer.
The video is shown for illustration purposes only and may not be an exact representation of the product.
Why is my send crypto transaction pending?
If you send crypto to a non-registered email, your transaction will remain Pending for 14 days. If during this timeframe the transaction is not accepted, it will get automatically cancelled. You can also cancel a pending NETELLER to NETELLER transaction via the Transactions section by selecting the transaction and pressing Cancel.
Where can I see my transaction history?
You can review your crypto transactions via the Transactions section of your NETELLER account or within the Crypto > Portfolio section.