What do I need to open an account with NETELLER?
Simply visit our website or mobile app (Google Play/Apple Store) and click Join now to get started. Ensure you're using your own IP assigned to you by your ISP and avoid VPN, proxy or other IP masking services when registering. You will be asked to:
- select your country and preferred currency;
- set up your login credentials (email address and password);
- verify your email via a one-time passcode or verification link;
- enter your personal details (such as names, date of birth, etc.);
- enter your address details;
- enter and verify your phone number by confirming the SMS code you’ll receive.
As part of a regulatory requirement, you may also be asked to confirm your source of wealth and primary intent of use for the account.
All the data you submit must be correct and must match your ID and current place of residence.
What if I can’t verify my email address/phone number?
The email verification code/link is valid for 15 minutes only. If you reach the limit for resending the code/link, you can either retry your registration with a different email address or retry it the next day using the same email address. In the meantime, make sure you can receive emails and check your Spam/Junk folders.
If you don’t receive the SMS code for verifying your phone number , make sure your phone can receive SMS messages and that you have a stable network connection. If you fail to receive the SMS even after that, go back to the previous step and enter a valid phone number, or retry the registration at a later point.
How do I secure my NETELLER account?
Once you’ve registered successfully, you'll be asked to set up a 6-digit Secure ID, which you'll be using for login and some transactions.
You can then enable additional security features by navigating to section Settings > Security and clicking on the Additional authentication methods tab.
How do I use my NETELLER account?
With the previous steps completed, you can now make use of most of the payment options NETELLER offers:
- deposit funds to your wallet – we offer various deposit options, from cards and bank transfers to voucher payments;
- pay securely at thousands of websites, directly with your NETELLER digital wallet – including at betting, poker and casino sites;
- send and receive money – from merchants, as well as friends and family;
- trade with dozens of crypto currencies;
- withdraw funds from your wallet – to your card, bank account or mobile wallet.
However, some of the deposit and withdrawal options, as well as the Net+ prepaid card*, will require you to first verify your account before you can use them.
While you can use your NETELLER account for most payments without verifying it, we apply certain limits to each option. The limits depend on the features you use and will be displayed to you when you initiate a transaction. If you reach your transactional limit and you haven't verified your account yet, you'll be required to do so via a banner visible in the Dashboard section of your account.
Note: If you don't have a NETELLER account yet but are expecting money from another NETELLER member or an online merchant, you'll need to complete your registration in order to receive it. Once done, the funds will be automatically added to your NETELLER balance in the currency you've chosen during registration.
Do I need to have a bank account to use NETELLER?
You're not required to have an active bank account, nor a bank card, but this also depends on the type of payments you wish to make with your wallet. If you will be receiving funds from merchants and other members and then using them to pay online or send them to friends, you don't need a payment instrument for this.
However, depending on the available payment options for your country, you might be unable to deposit to or withdraw from your wallet without a bank account or a credit/debit card.
Having a bank account could also help with your account verification, depending on what kind of proof of address you can provide.
The Net+ Prepaid Mastercard® is available only to residents of authorized European Economic Area (EEA) countries and the UK.