How do I manage my Net+ Prepaid Mastercard®?

This article specifically applies for the Net+ Prepaid Mastercard® offered in the European Economic Area (EEA) and the UK. For inquiries regarding the Net+ Virtual Mastercard® offered in Brazil, please refer to the appropriate section.

If you want to be in control of your spending or it happens that you misplace your card at some point, use the Lock card feature to temporarily block payments with the card until you find it or until you’re ready to make your next payment.

How does it work?

The Lock/Unlock card feature is an on/off switch that you can use to block spending with your card in just a few seconds, both in your account and mobile app. To lock your card follow these steps:

  1. Go to the Net+ Card section in your account.
  2. Press on the Lock icon to lock/unlock your card.

Once a the card is locked you would not be able to retrieve card details such as PIN, card number and CVV code. Keep in mind that some payments such as credits, refunds, and card-related fees will continue to be processed normally.

You may unlock the card just as easily at any time from your account or mobile app and continue using it.

How do I manage my prepaid card limits (available only on a web browser)?

You may view and control the spending limits of your physical prepaid card. Simply visit the section Net+ Card > Spending limits. Via this tab you can:

  1. Edit your spending amount limit for ATM withdrawals.
  2. Edit your spending amount limit for physical/online payments. 
  3. Reset your spending limits back to the maximum amounts possible. 

If you attempt to set a spending limit higher than allowable, an error message will be displayed. 

On occasion, this feature may not be available, if you receive an error that your limits were not changed, re-attempt at a later stage.

How can I differentiate my physical and virtual Net+ cards easier (available only on a web browser)?

You can add different names for your physical and virtual Net+ cards via the Name your card option in the Net+ Card section of your account to help you differentiate them easier. 

The card names are visible only in your Net+ account and cannot be imprinted on the physical card. 

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