What to do if I can’t make a deposit?
To make a successful deposit, there are several things you may consider:
General tips
- Enable the pop-up windows of your browser, clear cache & cookies
- Don’t use VPN, proxy or IP masking services
- Make sure you have the newest version of your web browser and that your internet connection is stable
Bank deposit
- Use your personal bank account
- Make sure you enter your correct online banking details
- Make sure you have sufficient funds in your bank account
- Contact your bank to authorise the payment if they decline your transaction
Card deposit
- Make sure your card details are correct
- Make sure you enter the additional security code, provided by your bank.
- Make sure you have sufficient funds on your card
- Contact your bank to authorise the payment if they decline your transaction
- Verify your card to increase your deposit limits *
If you continue experiencing difficulties making a deposit, contact us by clicking on the available channel below.
*This feature is currently not available on the mobile app. Instead, log in to your account from a web browser.