Which organisations support customers at risk?
We have trained members of our Customer Support to help customers at risk by treating them equally and with care. However, some of your needs may require specialist support from third-party organisations. This is why we’ve put together a list of contact details for numerous organisations that you may find helpful.
Please note that these details are relevant to the United Kingdom and Ireland only. If you’re located elsewhere, check with your local organisations to find out which ones suit your needs best.
|
|
Description |
Contact Details |
|
Mental Health conditions, including depression and anxiety |
Mind provides advice and support to anyone experiencing mental health problems. |
Website: mind.org.uk Email: info@mind.org.uk |
|
|
Samaritans provides 24/7 support for anyone who’s struggling to cope. |
Website: samaritans.org Email: jo@samaritans.org Self-help app: selfhelp.samaritans.org |
|
|
Sane provides emotional support and information to anyone affected by mental illness. |
Website: sane.org.uk |
|
|
The NHS has many resources outlining the symptoms and feelings common with mental health problems. |
Website: nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms |
|
|
Mental Health Ireland is the longest-established mental health charity in Ireland supporting individuals with mental health challenges. |
Website: mentalhealthireland.ie Email: info@mentalhealthireland.ie |
|
|
||
|
Serious long-term illnesses and physical disabilities |
Macmillan is a cancer support organisation offering a range of services and advice. |
Website: macmillan.org.uk |
|
|
The People Hub is a charity working to empower people with long-term health conditions and disabilities through knowledge sharing. |
Website: peoplehub.org.uk Email: hello@peoplehub.org.uk |
|
|
Scope provides information and emotional support to disabled people. |
Website: scope.org.uk Email: helpline@scope.org.uk |
|
|
|
|
|
Hearing impairment |
Royal National Institute for Deaf People (RNID) provides information and support for deaf people and those with hearing loss or tinnitus. |
Website: rnid.org.uk Email: contact@rnid.org.uk Webform, Webchat and Video call using BSL available
|
|
|
Irish Deaf Society seeks to promote the equality and rights of deaf people in Ireland. |
Website: irishdeafsociety.ie
|
|
|
The National Charity for Deafness and Hearing Loss supports individuals across Ireland through their care, technology, advice and information services. |
Website: chime.ie Email: info@chime.ie
|
|
|
|
|
|
Visual impairment |
Royal National Institute of Blind People (RNIB) is one of the UK’s leading sight loss charities offering help and support to blind and partially sighted people.
|
Website: rnib.org.uk |
|
|
NCBI provides support to blind or vision-impaired people throughout Ireland offering information, relevant technology and innovative programmes to assist individuals in education, the workplace and wider society. |
Website: ncbi.ie Webform available |
|
|
|
|
|
Social isolation |
WaveLength gifts lonely individuals living in poverty with media technology including radios, televisions, and tablet computers. |
Website: wavelength.org.uk Email: info@wavelength.org.uk |
|
|
British Red Cross provides local support services, workshops and resources to help people understand and overcome living with loneliness. |
|
|
|
The Silver Line operates a confidential, free helpline for older people across the UK to offer friendship, conversation and support 24/7/365. |
Website: thesilverline.org.uk |
|
|
||
|
<
Back to top
| ||